Privacy Policy UFO77 – We Protect Your Personal Data

01 Introduction & Scope of This Policy

Ufo77 ("we", "Platform") values the privacy of every member who uses our services. As a trusted online casino platform in Malaysia, we recognise that your personal information is sensitive and must be properly protected.

This Privacy Policy explains in detail how UFO77 collects, processes, stores and protects your personal data when you browse our website, use the UFO77 mobile app or use any of the services we offer.

This policy applies to all UFO77 users and members regardless of access method — whether via desktop browser, Android app, iOS app or any other device used to access our platform.

02 Information We Collect

Ufo77 collects various types of information to ensure the platform operates smoothly and that your gaming experience is both safe and enjoyable. The following are the categories of information we collect:

A. Information You Provide Directly

• Registration information: Full name, email address, phone number, date of birth, and the password you create when registering your account.
• Identity verification information (KYC): Copy of national ID, passport, or driver's license; bank statement; proof of current residential address.
• Financial information: Bank account number, bank name, and related information required to process deposits and withdrawals.
• Communications with us: Content from live chats, emails, or any correspondence with the ufo77 customer support team.

B. Information Collected Automatically

• Technical data: IP address, browser type, device operating system, screen resolution and language settings.
• Activity data: Pages visited, games played, session times and duration, bets placed and transaction history.
• Location data: Approximate geographic location based on IP address to ensure compliance with region-based usage regulations.
• Mobile device data: Device type, unique device identifier, operating system version and app diagnostic data if you are using the UFO77 app.

03 How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. ufo77 uses your personal data for the following purposes:

• Account management: Creating and maintaining your member account, processing secure logins, and ensuring only you can access your account.
• Financial processing: Securely processing deposits and withdrawals, verifying transactions, and resolving any financial disputes.
• Legal compliance: Fulfilling our obligations under anti-money laundering laws, KYC requirements, and regulatory authority directives.
• Platform security: Detecting and preventing fraud, multi-account usage, cyberattacks, and any suspicious activity.
• Customer support: Resolving inquiries, complaints, and technical issues you report to our team.
• Service improvements: Analyzing usage patterns to improve platform design, loading speed, and overall user experience.
• Communications: Sending you important account notifications, transaction confirmations, and relevant policy updates.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate support.

04 Information Sharing & Disclosure

Ufo77 does not sell or rent your personal information to any third party. However, there are limited situations where we need to share your data with certain parties:

Third-Party Service Providers

We share necessary data with business partners who help us operate the platform, including payment service providers, game software providers, and cloud service providers. All partners are bound by strict confidentiality agreements and may only use your data for specified purposes.

Legal & Regulatory Requirements

Ufo77 may disclose your personal information if required by law, court order, or direction from a legitimate regulatory body. This includes investigations into financial crime, money laundering, or suspected fraud.

Business Transfer

In the event of a merger, acquisition, or sale of ufo77 assets, user personal information may be transferred as part of that transaction. You will be notified if such a transfer occurs.

05 Security & Data Protection

Ufo77 continuously invests in the latest security infrastructure to ensure your personal data is always protected from unauthorised access, loss, or misuse.

• 256-bit SSL encryption: All data transmitted between your browser and ufo77's servers is encrypted using the latest TLS protocol, making it unreadable even if intercepted.
• Secure servers: Your data is stored in premium-grade data centers equipped with strict physical access controls, 24/7 surveillance and automated backup systems.
• Internal access controls: Access to members' personal data at UFO77 is strictly limited to staff who require it solely for their designated duties.
• Two-factor authentication (2FA): ufo77 offers and encourages the use of two-factor authentication for all member accounts as an added layer of security.
• Threat monitoring: An automated security monitoring system operates 24/7 to detect and prevent any intrusion attempts or suspicious activity.
• Regular security audits: ufo77 conducts regular penetration testing and security audits by independent cybersecurity experts.

06 Cookies & Tracking Technologies

Ufo77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core website functions such as login authentication, session security and basic preference management. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous data on how you use our website, helping us identify areas for improvement.
• Functional Cookies: Storing your preferences such as preferred language, display settings, and login information (if you select "Remember Me").
• Analytics Cookies: Helping us understand overall platform usage patterns for service improvement purposes.

You can control and manage cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the UFO77 platform.

07 Your Rights Over Your Personal Data

As a ufo77 member, you have the following rights regarding your personal data. ufo77 is committed to facilitating the exercise of these rights:

To exercise any of the above rights, please contact the ufo77 customer support team via live chat on our platform. We will process your request within 30 business days of receipt.

08 Data Retention Period

Ufo77 only retains your personal data for as long as necessary to fulfil the purpose of collection or to meet applicable legal requirements.

• Active account data is retained for the duration your account remains active, plus the minimum period required by applicable law.
• Financial transaction records are retained for seven (7) years after each transaction occurs, in compliance with accounting and tax legal requirements.
• KYC documents are retained for five (5) years after the account closure date for anti-money laundering compliance purposes.
• Log data and customer support communication records are retained for two (2) years for quality control and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with ufo77's internal procedures.

09 Child Protection

The ufo77 platform is exclusively for individuals who are of age 18 years and above only. We do not intentionally collect or process any personal information from minors.

If we discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.

10 Privacy Policy Amendment

Ufo77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The date of the most recent update is always displayed at the top of this document.

For material amendments that significantly affect your privacy rights, UFO77 will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect.

Continued use of the ufo77 platform after any amendments are published means you have accepted and agreed to the latest version of this Privacy Policy. If you do not agree with the amendments, you have the right to close your account before they take effect.